03/16/09

Terrible Service and management

by Softie

El Encanto has a beautiful setting with a pond full of ducks. We had the worst service I have ever experienced. After about an hour, 2 bowls of chips and a few margaritas we were brought food we never ordered. Our waitress returned shortly after to confirm what we did order and appeared to be putting our order in for the first time. I was fine with everything heck I was drinking margaritas, but the thing that finally got to me (besides seeing all the people come and go that we sat well after us) was watching the manager ask every table around us how they were doing and never once would come to our table. I assume he must have known that there was a mess up on our table. He was all around us on 4 occasions and never once asked. We paid our bill and left.

The food wasn't half bad when we finally got it but our server was awful and the manager was worse. Problems happen it's how you handle them that counts. We won’t be back.

• Pros: Pond
• Cons: Awful service!!!

12/23/08

Been eating here for years

by pnealcvcr

And have always liked the food and atmosphere very much up until the last two meals here. They have gotten terrible and will not return, even though I have lived nearby since 1984.

04/25/08

Worst Mexican we ever had

by Mryjdvmrci

HUGE disappointment. Was recommended by an acquaintance, we had company from out of town. We were ashamed after we took them there. The food, service, and ambiance was AWFUL. The server never checked and even after we asked for the check he still hung out at the front joking around with the rest of the staff. The food was terrible. We each ordered something different and all hated our food and didn't finish it. When we were ordering my husband told the server I wasn't sure what I wanted, he got an attitude right off the bat. Then there was a duck right outside the window crapping and begging for our food. That was the high point of our evening. Don't waste your time or money.

• Pros: We left quickly.
• Cons: EVERYTHING