El Encanto Mexican Cafe

Terrible Service and management. El Encanto has a beautiful setting with a pond full of ducks. We had the worst service I have ever experienced. After about an hour, 2 bowls of chips and a few margaritas we were brought food we never ordered. Our waitress returned shortly after to confirm what we did order and appeared to be putting our order in for the first time. I was fine with everything heck I was drinking margaritas, but the thing that finally got to me (besides seeing all the people come and go that we sat well after us) was watching the manager ask every table around us how they were doing and never once would come to our table. I assume he must have known that there was a mess up on our table. He was all around us on 4 occasions and never once asked. We paid our bill and left.

The food wasn't half bad when we finally got it but our server was awful and the manager was worse. Problems happen it's how you handle them that counts. We won’t be back.…

Worst Mexican we ever had. HUGE disappointment. Was recommended by an acquaintance, we had company from out of town. We were ashamed after we took them there. The food, service, and ambiance was AWFUL. The server never checked and even after we asked for the check he still hung out at the front joking around with the rest of the staff. The food was terrible. We each ordered something different and all hated our food and didn't finish it. When we were ordering my husband told the server I wasn't sure what I wanted, he got an attitude right off the bat. Then there was a duck right outside the window crapping and begging for our food. That was the high point of our evening. Don't waste your time or money.…

The worst Mexican in Arizona. We live about two miles from El Encanto. It used to be our favorite mexican restaurant. apparently, ownership recently changed and it is now easily the worst mexican food in the Valley. We ordered the Pollo Fundido which was supposed to be chicken cooked in spices with onions and peppers covered with cream cheese sauce and cheddar. What I got was plain chunks of chicken with no onions or peppers wrapped in a second rate tortilla covered with a gummy cream cheese sauce and no cheddar. When I asked the waitress why there were no onions or peppers inside she went and got the 18 year old manager (haha) who tried to convince me that the stewpot it was cooked in had onions and peppers in it but they "dissolve" and can't be seen! What a hoot!

I insisted their menu either mislead the customer by saying it included onions and peppers, or they must think I was about as stupid as a rock. She more or less assured me I was stupid as a rock and did not offer to actually make one the right way, allow me to order something described correctly, or not charge me for the lump of tasteless chicken sitting on my plate.

My wife had fish and claims it tasted as bad as the pond outside now smells. It's too bad, this was once an excellent restaurant that used to be packed with customers. Now it is a place to be avoided. And by looking at all the empty booths during what is snowbird season, word has obviously gotten out.

Please...Someone open a decent mexican restaurant in Cave Creek or Carefree...you'll make a KILLING!…